Customer Support & Chat · France (FR)
Crisp
French customer chat platform — Intercom alternative with a generous free plan.
The switch
Intercom→Crisp
About
Customer support chat platform founded in Nantes, France. Shared inbox, live chat, chatbot, CRM, and knowledge base. GDPR-compliant, data stored in France, free plan includes 2 seats.
Why we recommend it
- Free plan with 2 agents and unlimited contacts
- Shared inbox, chatbot, CRM, knowledge base
- GDPR-native — data stays in France
- Mobile apps for iOS and Android
- Bootstrapped — no VC pressure
EU vs USA
Crisp vs Intercom
Side-by-side on jurisdiction, data residency, and the rules that decide who can actually read your data.
Criteria
🇪🇺 Crisp
🇺🇸 Intercom
Headquarters
Nantes, France
San Francisco, CA, USA
Jurisdiction
France (GDPR)
USA (CLOUD Act, FISA 702)
Data location
France
Global, US-controlled (AWS)
GDPR-native
Yes
No
CLOUD Act / FISA exposed
No
Yes
Ad tracking
No
Yes
End-to-end encryption
No
No
Open source
No
No
Ownership
Crisp IM SAS (private, bootstrapped)
Intercom Inc. (private, US VC-backed — Kleiner Perkins)
Founded
2015
2011
Compare head-to-head